Terms and Conditions

Last updated Nov 10, 2026

Last Updated: November 2026

1. Introduction & Acceptance These Terms and Conditions ("Terms") govern your use of the Moto1 Mobile Application (iOS/Android), Vendor Web Portal, and Super Admin Control Panel (collectively, the "Platform"). The Platform is operated by Techlancers Middle East ("Moto1", "We", "Us", or "Our"). By registering, accessing, or purchasing through Moto1, you ("User", "Buyer", "Vendor", or "Garage") agree to be bound by these Terms.

2. Platform User Roles & Account Registration Retail Buyers & Vehicle Owners: Must register using a valid mobile phone number and complete SendGrid-backed OTP verification. Account holders are responsible for maintaining session security and address accuracy. Commercial Garages & Mechanics: Commercial accounts must provide verified trade details. Garages gain access to AI-powered floor-side part scanning tools. External Vendors & Salvage Merchants: Authorized strictly through Admin KYC approval. Vendors are legally restricted to listing certified Used / Salvaged Spare Parts only. External vendors are strictly prohibited from listing "Brand New" OEM inventory, which is reserved exclusively for Moto1 master administration.

3. Product Approvals & Moderation Governance All listings uploaded by external vendors enter a Pending_Approval status and do not appear on the public catalog until reviewed by Moto1 Administration. Admins reserve the right to reject listings that fail image quality, description clarity, donor VIN verification, or realistic warranty/return assignment. Rejections include mandatory notes detailing required vendor edits.

4. Fitment System & AI Scanner Disclaimer Moto1 provides deterministic Year/Make/Model (YMM) fitment trees. If fitment is confirmed green by the Moto1 system but the part fails to fit the specified vehicle chassis, the buyer is entitled to a full return and refund under our Fitment Guarantee. AI Visual and OCR search tools (powered by Google Gemini) provide cross-referenced candidates with calculated similarity percentages based on visual geometry (within a ±5% dimensional tolerance). Users are advised to review technical specifications prior to final purchase.

5. Pricing, Orders & Dynamic Delivery Charges All prices are listed in United Arab Emirates Dirhams (AED) and include applicable VAT where specified. Delivery Fee Architecture: Delivery charges are configured statically by Moto1 Admin. Line items in a cart are grouped by vendor source: Single Vendor, Multiple Items: Incurs a single base delivery fee. Multiple Vendors (N Vendors): Incurs separate dispatch fees per vendor (N × Static Delivery Fee).

6. Return & Refund Policy 6.1 Return Eligibility Criteria Customers may request a return under the following conditions: Incorrect part supplied by Moto1 or Vendor. Wrong specification or OEM part number supplied. Product arrives physically damaged during transit. Product has a verified pre-existing manufacturing defect. Product is materially different from its listing description. Compatibility was confirmed green by Moto1, but the part does not fit. 6.2 Voluntary Return Window & Change of Mind Return windows for Used Parts (e.g., 7, 14, or 30 days) are manually set on listing by Vendors/Admin in accordance with Moto1 platform rules. For change-of-mind returns, the item must be unused, uninstalled, in original packaging, and submitted within the specified return_window_days. 6.3 Non-Eligible / Rejected Returns Returns will be rejected if the customer ordered the wrong part independently without fitment confirmation, changed their mind post-installation, damaged the part during installation/misuse, or tampered with/opened sealed components.

7. Warranty Claim Policy & 10-Day Grace Window 7.1 Standard Warranty Coverage Warranty periods are explicitly displayed on Product Detail Pages (PDP). Recommended standard coverage schedules include: Used Parts: Complete Engines & Gearboxes (30 Days); Alternators, Starters, AC Compressors, Turbochargers (14 Days); ECU Modules, ABS Modules, Radiators, Suspension Parts (7 Days). Brand New OEM Parts: Engine & Gearbox (6–12 Months); Electrical & Cooling Components (3 Months). 7.2 Claim Timeline & Discretionary Grace Period Claims must be logged via Order History -> Claim Warranty. Active Window: Submitted within the official warranty period → processed directly. 10-Day Grace Period: If submitted between 1 and 10 days after warranty expiration, the platform allows claim submission under a mandatory disclaimer stating that approval is strictly at Admin/Vendor discretion. Expired Window: Claims submitted past 10 days post-expiration are automatically blocked.

8. Dispute Escalation & Admin Ledger Adjustment If a Vendor rejects a buyer's return or warranty claim, the ticket is automatically escalated to Moto1 Admin. Moto1 Admin holds final binding authority to uphold or overturn vendor decisions. Upon Admin refund approval, the buyer is refunded, and the refunded total is debited automatically from the Vendor's payout ledger balance.

9. Sub-Admin Role Governance & Security Super Admin accounts allocate Role-Based Access Control (RBAC) permissions (Catalog Manager, Finance Admin, Support Agent) to Sub-Admins. Sub-Admin actions are audited and restricted strictly to authorized modules.

10. Limitation of Liability & Governing Law Moto1 shall not be held liable for indirect installation charges, mechanic labour fees, or third-party vehicle towing costs resulting from component failures. These Terms are governed by and construed in accordance with the laws of the United Arab Emirates as applied in the Emirate of Dubai.