Privacy Policy

Last updated Nov 10, 2026

Last Updated: November 2026

1. Information We Collect To operate the Moto1 Marketplace and AI Subsystems, we collect the following types of personal data: Personal Identification & Account Data: Full name, mobile phone number, email address, password hashes, delivery addresses, and geolocation coordinates. Vehicle Profile Data: Vehicle identification numbers (VIN), Year, Make, Model, Engine specifications, and garage history. Media & AI Inspection Data: Photographs and videos captured via the Mobile App camera scanner (part numbers, engine bays, component labels) processed for OCR text extraction and shape matching via Google Gemini AI APIs. Financial & Transaction Data: Tokenized payment details (via Stripe / Apple Pay), order histories, invoice logs, return claims, and payout ledgers.

2. How We Use Your Information We use collected data to: Facilitate spare part fitment verification, order fulfillment, and multi-vendor delivery. Process AI-powered part identification and geometric matching. Manage customer retention analytics, loyalty points, and promotional campaign broadcasts. Validate warranty claims, process return refunds, and enforce dispute settlements. Maintain platform security, prevent fraudulent multi-vendor transactions, and fulfill administrative audits.

3. Third-Party Service Providers & Data Sharing Moto1 does not sell your personal data. We share relevant data strictly with trusted service infrastructure partners: Google Gemini AI Cloud APIs: Processing uploaded images/frames strictly for real-time OCR alphanumeric extraction and visual vector indexing. SendGrid & Twilio: Delivering transactional email/SMS notifications and OTP authentication codes. Payment Merchant Gateways (Stripe / Apple Pay): Secure processing of PCI-compliant payment transactions. Fulfillment Vendors & Delivery Couriers: Providing vendor dispatch hubs and courier networks with customer delivery names, contact numbers, and address coordinates.

4. Customer Retention Analytics & Out-of-App Outreach Moto1 Super Admin and Support Agents utilize internal customer retention analytics to track active accounts, order frequency, and cumulative AED spend. For high-value buyers who have become inactive, Moto1 administrators may use stored contact information (email or phone) to conduct direct, out-of-app outreach (phone call, WhatsApp message, or direct email offer) to assist with re-engagement.

5. Data Protection, Security & Retention Moto1 employs industry-standard SSL/TLS encryption for data in transit and AES-256 encryption for data at rest across cloud database environments (AWS/Azure). Personal identification records, order histories, and financial ledgers are retained for as long as required to fulfill legal, tax, and warranty dispute obligations in the United Arab Emirates.

6. User Rights & Data Deletion Requests Users have the right to access, update, or request the deletion of their personal profiles and saved vehicle information. Profile modifications can be performed directly within the Mobile App or Vendor Portal settings. To request full account deletion, users may contact support@moto1.ae.

7. Updates to This Policy Moto1 reserves the right to modify this Privacy Policy to reflect technical upgrades, platform feature enhancements (such as TRD 4.0 releases), or regional legal requirements. Continued use of the platform constitutes acceptance of updated terms.